FREE SHIPPING ON ORDERS OVER 120€
Frequently Asked Questions
We accept PayPal, Apple Pay, American Express, Visa, MasterCard, Multibanco (Portugal only), MBWAY (Portugal only) and Bank Transfer. All payments must be made in Euros.
Browse the store and add items to your cart. When you go to checkout you'll be presented with two options: You can choose to pay with a credit card or you can use your PayPal account. If you choose to pay with PayPal, you will be presented with a PayPal login window. You will be asked to select a preferred payment method, such as a bank account or credit card that is linked to your account. If you have a PayPal balance, it will be used before any other payment method. Follow the instructions to complete the payment.
When you place an order, we obtain an "authorization" from your credit card company or PayPal. This merely confirms that the funds necessary to pay for the order are available. We do not actually collect your payment until your order has shipped. More likely than not, you're seeing this initial authorization as well as the actual payment if your order has recently shipped. Neither PayPal nor most credit card companies do a very good job displaying/explaining these different types of transactions when you're viewing your account online. Rest assured that the temporary authorizations with soon disappear. If you are still concerned that you may have been double-charged after at least one business day, then we encourage you to contact your credit card company or PayPal to confirm that, in fact, a duplicate transaction has occurred. In the unlikely event that this has happened, contact us with your order # and we will investigate and resolve the issue.
The cost of shipping can vary greatly depending on the particular items you'd like to purchase, the location where you'd like your order shipped, and the type of shipping service that your prefer. You can get a quick shipping & handling estimate by putting the items in your cart, then supplying some address information on the View Cart page. We'll show you a number of options. During the actual checkout process, you can choose exactly which shipping method works best for you.
We ship worldwide.
Every piece of merchandise has its own sizing chart below its price. Just click there and a window will pop-up on your screen.
Your order will not ship until all the items are available. If you order a pre-order item and an item that is currently available for shipping, then we will wait until the pre-order item is available. If you wish to receive your other items before your pre-order item is available, then please place a separate order. We will always try to have a pre-order shipped out by the release date. Unfortunately, from time to time we may be waiting for a label or manufacturer to send us items for the pre-order. If this is the case, trust that we are doing everything in our power to obtain the items in order to fulfill your order as quickly as possible. If your pre-order is pending after the release date and you would like to know the status of the order, please feel free to contact us through our contact form.
Shipments destined outside the European Union may require additional duties or import taxes to be paid on delivery. The customer is responsible for the payment of all such fees. Unfortunately it is very difficult or impossible for us to estimate the duties and taxes your country may charge you. If you have any questions, please contact your local officials. International shipments do not have a guaranteed delivery time.
If your order has not shipped out yet we can update your shipping address. Please contact us with your order # and the new address. Once we have updated it we will confirm that that the address has been updated.
Because we utilize a number of shipping partners, sometimes CTT Correios' tracking numbers aren't updated when the package changes carriers. For a more accurate depiction of where your order is, try entering your tracking number here.