All orders are processed and shipped within 2-5 business days (excluding items on pre-order). Orders placed on weekends or holidays will be processed the following business day. Once your order has been processed and shipped, you will receive an e-mail confirmation with delivery information. If you have an urgent order requirement, please contact us through e-mail so we can accommodate you.
We can not take responsability for lost orders shipped through the Standard Shipping method.
Since this method don’t offer tracking code, it is impossible for us to ask for updates on that order a tour post office.
All orders are shipped from Portugal or the Netherlands via CTT Correios or Post NL respectively. Therefore handled by the buyers' local post office.